Are you are determined to kick start the New Year by building your inventory and boosting your profits? If so you will be looking to source books to resell with more gusto… and the good news is that right now is the perfect time to do so.
Charity shops are usually laden with used books at this time of the year as donations come in thick and fast: many households set aside their time off work between Christmas and the new year to have a good old-fashioned clear out, and early January is the best time to take advantage of this fact.
On occasion some customers have unrealistic expectations regarding a delivery time frame for their orders to arrive. Amazon’s own guidelines regarding delivery expectations can be found here and I’d suggest you bookmark them for reference (they can be very handy when it comes to negotiating with disgruntled customers).
Remember, if a customer claims their item never arrived and a reasonable amount of time has elapsed, e.g. 15 days from dispatch, then you will likely have to give a full refund to the customer.
You can make a claim for a lost/damaged item up to 10 times the cost of the postage rate: just ask the post office for a claim form.
You’ll need to have your postage receipt issued at the time of posting (always keep these as you never know if you are going to need them!) You will also need to download the order information regarding the lost item and its cost (enclose this with the post office form and the copy of the postage receipt).
Amazon has written some helpful information regarding delivery and customer order alterations post-purchase which you can find here.