Why Amazon’s feedback service is flawed – and what you should do

May 5, 2016

I know feedback is a frequent topic of discussion in my eletters, but that’s because it really is a subject many of you and I feel passionate about. Amazon put a lot of store on their feedback forum, but to be honest it really is a flawed concept. It can be extremely frustrating at times […]

How to deal with customer returns

April 21, 2016

One of the more contentious issues when selling online is customer returns and refunds. None of us ever want to give refunds for products we have sent in good faith to a customer, but one of the main reasons for refunds is for items lost in the post. Annoying though it is, customers should receive […]

How to save money on packaging

April 14, 2016

Have you ever purchased a product on Amazon and after a short time they sent an email asking you to leave feedback on the quality of the packaging? I have to admit that I think life is just too short to respond to this type of request. Conversely though, perhaps if buyers do find Amazon’s […]

Avoid phishing scams from fake Amazon emails

April 7, 2016

If you ever receive an email that appears to come from Amazon, eBay, PayPal, or indeed other agencies such as banks, always go to your account to check it out, but never ever go to your account via the email sent. Why? There are many spam email senders out there trying to cheat you and […]

Why you should go niche when sourcing gardening books

March 31, 2016

I trust you had a lovely Easter break – the weather could have been nicer I think, I do hope that any planned event such as car boot sales, especially charity fund-raising events, did not get cancelled due to storm Katie. Spring is here now, and it is time to consider what type of books […]

What does Easter mean for your online book sales?

March 24, 2016

This week you may find a reduction in your orders. This is why: Easter. Easter is early this year, which is not always good, because the weather likely to be colder than in April, the usual Easter period. I am not too sure why Easter represents a reduction in order totals: it happens every year […]

Why it’s important to write detailed descriptions when product listing

March 17, 2016

When we come to list products on Amazon, sometimes we face frustration due to a plethora of differences with the product you wish to list and how it’s depicted on Amazon. These differences include missing photographs, missing book descriptions, and other missing product details. Amazon insists only items that completely match the item described on […]

Tips for selling at car boot sales

March 10, 2016

The weather has gone very cold lately and the promise of spring seems very far away, despite the daffodils and other spring flowers popping up all around. You will recall that in a recent eletter we discussed looking out for forthcoming car boot sales to attend and look for bargains. Perhaps though, you may prefer […]

How Amazon’s new food delivery service can benefit your business

March 3, 2016

In past eletters I’ve mentioned that it sometimes seems like Amazon is taking over the world – and I have to say, I think I am right! Did you know that Amazon has now gone into food delivery? They have teamed up with Morrison’s supermarket and they will be sending out fresh food on behalf […]

How I’ve profited from product sourcing at car boot sales…

February 25, 2016

Here we are again, creeping into spring: signs of winter are being replaced by sunshine and flowers. March can be such a lovely month – with sunshine that actually warms your back, but in paradox, sometimes cold winds and lashing rain. But for all that, the advent of spring brings to mind the imminent return […]